Shipping Policy
At baraniys, we aim to provide clear and reliable shipping information for all Candle Holder orders. This Shipping Policy explains where we ship, how orders are processed, the delivery timeframe, shipping charges, the carrier we use, and what customers can expect if a package is delayed.
Shipping Locations
baraniys currently ships Candle Holder orders within the United Kingdom only. We do not currently offer shipping outside the United Kingdom.
Please make sure that the shipping address entered during checkout is complete and accurate. Customers are responsible for providing the correct delivery address, including the correct postcode and any relevant apartment, flat, building, or unit information.
Shipping Charges
We charge a flat shipping rate of £5 per order for delivery within the United Kingdom.
There are no additional shipping charges added by baraniys after the stated £5 shipping fee. Any applicable product prices and the shipping charge will be shown during checkout before the order is submitted.
Order Cut-Off Time
Our daily order cut-off time is 4:30 PM (GMT+1), Monday to Friday.
Orders placed before 4:30 PM on a business day can enter our normal processing schedule. Orders placed after 4:30 PM, or on a Saturday, Sunday, or applicable non-business day, will be treated as received on the next business day for processing purposes.
The cut-off time affects when order processing begins and does not mean that an order will be delivered immediately after the cut-off period.
Order Processing Time
Orders generally require 1 to 2 business days for processing before they are handed over to the shipping carrier.
Processing includes receiving the order, checking the order details, preparing the Candle Holder for shipment, packaging it appropriately, and preparing it for collection or dispatch.
Processing time is separate from transit time. A processing period of 1 to 2 business days should therefore be added to the carrier transit period when considering the overall delivery timeframe.
Transit Time
After an order has been processed and handed over to the carrier, the expected transit time is approximately 3 to 4 business days.
Transit time refers to the period during which the package is travelling through the carrier’s delivery network. Once the parcel has been dispatched, delivery timing may depend on the carrier’s operational conditions and the destination address.
Estimated Delivery Time
The estimated total delivery timeframe is 4 to 6 business days.
This estimate is based on:
- Processing time: 1–2 business days
- Transit time: 3–4 business days
- Estimated total delivery: 4–6 business days
The estimated delivery timeframe is provided as a reasonable delivery estimate and is not an absolute guarantee. Carrier delays, operational issues, severe weather, incorrect or incomplete delivery information, public holidays, or other circumstances outside our reasonable control may affect delivery.
Shipping Carrier
Orders are shipped using Evri. After the order has been dispatched, the package will be handled by the carrier for transit and delivery to the shipping address provided at checkout.
Where tracking information is available, customers may use the tracking details provided for their order to follow the progress of the shipment.
Delayed or Late Packages
Although we work to dispatch orders within the stated processing timeframe, delivery may occasionally take longer than the estimated 4–6 business days.
A package may be delayed because of carrier-related issues, increased delivery volumes, weather conditions, operational disruptions, incorrect or incomplete address information, or other circumstances beyond our control.
If your Candle Holder order has not arrived within the expected timeframe, please contact us at support@baraniys.shop with your order details. We will review the available shipment information and provide assistance regarding the status of the package.
Customers should not assume that a package is lost solely because it has passed the estimated delivery date. We will first review the available tracking and shipment information before determining the appropriate next steps.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing an accurate and complete delivery address at checkout.If an order is delayed, returned, or otherwise affected because an incorrect or incomplete address was provided, customers should contact baraniys as soon as possible. If the order has not yet been processed, we will make reasonable efforts to assist with an address correction where possible.
Once an order has been processed or dispatched, we may not be able to change the delivery address. Any available options will depend on the order status and carrier handling.
Delivery Issues and Damaged Packages
If your Candle Holder arrives damaged, please contact us as soon as possible after receiving the package. To help us understand and assess the issue, please provide your order details together with clear photographs of the Candle Holder, the packaging, and the visible damage.
We may request additional information or photographs if necessary to assess the reported issue and determine the appropriate resolution.
Delivery-related damage will be handled according to our Returns & Refund Policy.
Order Cancellation
Customers may request cancellation of an order within 1 day (24 hours) of placing the order.
Cancellation requests should be sent to support@baraniys.shop as soon as possible. Please include your order number and clearly state that you would like to cancel the order.
Once an order has entered processing or has already been dispatched, cancellation may no longer be possible. If the order can no longer be cancelled, the customer may need to follow the applicable return procedure after receiving the Candle Holder, subject to the conditions in our Returns & Refund Policy.
Contact Us About Shipping
If you have questions about shipping, delivery times, tracking, delayed packages, or your order’s shipping status, please contact us:
Business Name: baraniys
Business Email: support@baraniys.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 7 St Columba Rd, Newtonmore PH20 1EF, United Kingdom
We aim to provide clear information about the shipping process so customers understand the applicable costs, processing times, delivery estimates, and procedures for handling shipping-related issues.