FAQ
What does baraniys sell?
baraniys is an online store specialising in Candle Holders. Product details, including the available design, size, material, colour, and other relevant specifications, are provided on the individual product page where applicable.
Where does baraniys ship?
We currently ship Candle Holder orders within the United Kingdom only. We do not currently offer shipping outside the United Kingdom.
How much does shipping cost?
We charge a flat shipping rate of £5 GBP per order for delivery within the United Kingdom. There are no additional shipping charges added by baraniys beyond the applicable charges shown at checkout.
Which shipping carrier do you use?
We use Evri to ship Candle Holder orders.
How long does delivery take?
Our estimated total delivery time is 4–6 business days.
This consists of:
- Order processing: 1–2 business days
- Carrier transit: 3–4 business days
- Estimated total delivery: 4–6 business days
The estimated timeframe is not an absolute guarantee. Carrier delays, severe weather, operational disruptions, public holidays, incorrect address information, or other circumstances outside our reasonable control may affect delivery.
What is your order cut-off time?
Our order cut-off time is 4:30 PM (GMT+1), Monday to Friday.
Orders placed before 4:30 PM on a business day can enter the normal processing schedule. Orders placed after 4:30 PM or on a non-business day will generally be treated as received on the next business day for processing purposes.
How long does it take to process my order?
Orders generally require 1–2 business days for processing.|
Processing includes checking the order details, preparing the Candle Holder, packaging it, and preparing it for dispatch.
Processing time is separate from the carrier’s transit time.
What should I do if my package is late?
If your Candle Holder has not arrived within the estimated 4–6 business day delivery timeframe, please contact us at support@baraniys.shop with your order number.
We will review the available shipment or tracking information and assist you with the status of your package.
A package passing the estimated delivery date does not automatically mean that it is lost. We will review the available carrier information before determining the appropriate next steps.
What if I entered the wrong delivery address?
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an address mistake, contact us as soon as possible. If the order has not entered processing, we will make reasonable efforts to assist where possible.
Once an order has entered processing or has been dispatched, we may not be able to change the delivery address.
What payment method do you accept?
We currently accept PayPal for Candle Holder orders.
Payment is required when placing an order. PayPal may perform its own payment verification and security checks as part of the payment process.
Can I cancel my order?
Yes. Customers may request cancellation within 1 day (24 hours) of placing the order.
Please contact support@baraniys.shop as soon as possible and include your order number.
Once an order has entered processing or has already been dispatched, cancellation may no longer be possible. If cancellation is no longer possible, you may be able to request a return after receiving the Candle Holder, subject to our Returns & Refund Policy.
What is your return window?
We accept eligible returns within 20 days of receiving the Candle Holder.
The 20-day return period begins on the date the order is delivered.
Returns requested after this period may not be accepted unless otherwise required by applicable law.
Do you accept returns for non-defective Candle Holders?
Yes. Eligible non-defective Candle Holders can be returned within the 20-day return window, subject to our return conditions.
For example, if you change your mind or no longer want the Candle Holder, you may contact us to request a return.
For non-defective returns, the customer is responsible for the return-label/return shipping cost.
What if my Candle Holder arrives damaged or defective?
If your Candle Holder arrives damaged or defective, contact us as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the Candle Holder.
- Clear photographs showing the damage or defect.
- Photographs of the packaging where relevant.
We may request additional information or photographs if necessary to assess the issue.
If the issue is confirmed to be attributable to baraniys, we will cover the applicable return-label cost.
What if I receive the wrong Candle Holder?
If you receive a Candle Holder that does not match what you ordered, contact us with your order details and clear photographs of the item received.
We will review the issue and determine the appropriate resolution. If the incorrect item was sent due to an error attributable to baraniys, we will cover the applicable return-label cost.
Do I have to pay for return shipping?
It depends on the reason for the return.
For an eligible non-defective return, the customer is responsible for the return-label/return shipping cost.
If the Candle Holder is confirmed to have arrived damaged, defective, or incorrect due to an issue attributable to baraniys, we will cover the applicable return-label cost.
Do you charge a restocking fee?
No. baraniys does not charge a restocking fee for eligible returns.
Restocking cost: £0.
Return shipping costs, where applicable, are separate from any restocking fee.
Can I exchange my Candle Holder?
Direct exchanges are not accepted.
If you want a different Candle Holder, you may return the original item if it qualifies under our Returns & Refund Policy and place a new order separately.
How long does a refund take?
Approved refunds are generally processed within 10 business days after the returned Candle Holder has been received and the return assessment has been completed.
Refunds are generally issued to the original payment method used for the order.
After we process the refund, the time required for the money to appear in your account may depend on PayPal or your financial institution.
What should I do if my refund is delayed?
If you have been informed that your refund has been processed but the money has not appeared in your account, allow additional time for PayPal or your financial institution to complete the transaction.
If the expected timeframe has passed and you still have not received the refund, contact support@baraniys.shop with your order number and refund information.
We will review the refund status and provide the available information.
How are returned Candle Holders inspected?
Returned Candle Holders may be inspected after they are received.
The inspection helps us determine the condition of the item and assess whether it matches the reason provided for the return.
For example, if an item was reported as damaged on arrival, we may review the photographs provided and the condition of the returned Candle Holder.
If an item was received in acceptable condition but was subsequently damaged, altered, repaired, or otherwise changed by the customer, the return may require further review.
What information should I provide when reporting a damaged Candle Holder?
Please provide your order number, a description of the problem, and clear photographs showing the Candle Holder and the reported damage or defect.
Where relevant, also provide photographs of the packaging and shipping label.
Providing clear evidence helps us understand the issue and determine the appropriate next steps.
Can I return a Candle Holder after the 20-day return period?
Our standard return window is 20 days from delivery.
A return requested after the 20-day period may not be accepted unless another right or requirement applies under applicable law.
If you believe there is a specific issue with your order, contact us and explain the circumstances so that we can review the matter.
How can I contact baraniys?
You can contact us for questions about Candle Holders, orders, payments, delivery, returns, refunds, damaged products, or cancellations.
Business Name: baraniys
Email: support@baraniys.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 7 St Columba Rd, Newtonmore PH20 1EF, United Kingdom
When contacting us about an existing order, please include your order number so that we can identify the relevant order and assist you more efficiently.