Privacy Policy

At baraniys, we respect the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit or purchase from our Candle Holder store, why we collect it, how it may be used, how it may be shared with service providers, and the choices available to you.
By using our website or placing an order with baraniys, you acknowledge that your information may be handled as described in this Privacy Policy.

Information We Collect

When you browse our website, place an order, contact us, or use services provided through our store, we may collect information that is necessary to provide our services.
Depending on how you use our website, this may include:

Name and contact information.
Billing and delivery address.
Email address.
Telephone number, where provided.
Order details, including the Candle Holder purchased, quantity, order date, and order status.
Payment-related information necessary to process or verify an order.
Information provided when contacting our customer support team.
Information relating to returns, refunds, damaged items, defective products, or other order-related enquiries.
Photographs or other information that you voluntarily provide when reporting a damaged, defective, or incorrect Candle Holder.
Technical information relating to your use of our website, such as browser or device information, where collected through website technologies.

We only seek information that is relevant to providing, managing, securing, and improving our services.

How We Use Your Information

We may use the information we collect for purposes such as:

Processing and fulfilling Candle Holder orders.
Confirming and communicating information about your order.
Delivering orders to the address provided at checkout.
Providing customer support.
Responding to questions, enquiries, and complaints.
Processing eligible returns and refunds.
Assessing reported damaged, defective, or incorrect Candle Holders.
Communicating with you about an order or service request.
Maintaining records of transactions and customer enquiries.
Detecting or preventing fraudulent, unauthorised, or potentially harmful activity.
Maintaining and improving the functionality and security of our website.
Complying with applicable legal, accounting, tax, and regulatory obligations.

We do not collect personal information simply for the purpose of collecting it. Information is used where it is relevant to operating our store and providing services to customers.

Payment Information

baraniys accepts PayPal for payments.
When you choose PayPal at checkout, payment processing is handled through PayPal’s payment system. Payment information may therefore be processed by PayPal in accordance with its own privacy practices, terms, and security procedures.
baraniys does not ask customers to provide their PayPal password through email, chat, or other direct communication.
For questions about how PayPal handles payment information, customers should review PayPal’s applicable privacy information directly.

Shipping Information

To deliver Candle Holder orders, we need to use relevant delivery information such as the customer’s name and shipping address.
Orders are shipped within the United Kingdom only and may be handed to our shipping carrier, Evri, for delivery.
Information necessary for delivery may therefore be shared with the carrier or other service providers involved in fulfilling and delivering an order.

Information Provided for Returns and Damaged Products

If a customer contacts us about a defective, damaged, or incorrect Candle Holder, we may request photographs and other relevant information to assess the reported issue.
For example, we may request photographs of:

The Candle Holder.
The visible damage or defect.
The product packaging.
The shipping label or other relevant order information.

This information is used to assess the return or refund request and determine the appropriate resolution.
Customers should avoid sending unnecessary personal information in photographs or other communications.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, understand how visitors use the website, and improve website performance.
Some cookies may be necessary for essential website functions, while others may be used for analytics or other website functionality depending on the services implemented on the website.
You may be able to control certain cookie settings through your browser or available website cookie controls. Disabling some cookies may affect certain website functions.

Sharing of Personal Information

We may share relevant information with third parties where it is necessary to operate the store or provide services to customers.
Depending on the circumstances, these parties may include:

PayPal, for payment processing.
Evri, for delivery and shipment handling.
Website hosting, technical, security, or service providers that help operate our website.
Professional advisers or service providers where reasonably necessary for business, legal, accounting, or compliance purposes.
Government authorities, regulators, law enforcement, or other parties where disclosure is required or permitted by applicable law.

We do not sell customers’ personal information as a business practice.
We only seek to share information that is relevant to the purpose for which it is being provided or where disclosure is required for legitimate operational or legal reasons.

Data Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Customers should therefore take reasonable care when providing information online and should not send passwords or other unnecessary sensitive information through ordinary email or chat.

How Long We Keep Information

We may retain personal information for as long as reasonably necessary to provide our services, maintain transaction and business records, handle customer enquiries, resolve disputes, process returns and refunds, prevent fraud, and meet applicable legal, accounting, tax, or regulatory requirements.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required for these purposes, it may be deleted, securely disposed of, or otherwise handled in accordance with applicable requirements.

Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information.
These may include rights to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in circumstances where there is no valid reason for us to continue retaining it.
Object to certain processing.
Request restriction of certain processing in applicable circumstances.
Request information about how your personal information is used.

These rights are subject to applicable legal requirements and exceptions. For example, we may need to retain certain information to comply with legal, accounting, tax, fraud-prevention, or other legitimate obligations.

Third-Party Websites

Our website may contain links or references to third-party websites or services, including payment or delivery-related services.
If you visit a third-party website, that website may have its own privacy policy and terms. baraniys is not responsible for the privacy practices, content, or security of third-party websites that are outside our control.
Customers should review the relevant third party’s privacy information before providing personal information to them.

Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.
When changes are made, the updated version will be published on this page. Customers are encouraged to review the Privacy Policy periodically so they remain informed about how information is handled.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to request information about your personal data, or have a privacy-related concern, please contact us:

Business Name: baraniys
Business Email: support@baraniys.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 7 St Columba Rd, Newtonmore PH20 1EF, United Kingdom

We aim to handle customer information responsibly and provide clear information about how personal data is collected, used, shared, and protected.