Returns & Refund Policy

At baraniys, we want customers to have clear information about the return and refund process for Candle Holder orders. This Returns & Refund Policy explains when a Candle Holder can be returned, what conditions apply, who is responsible for return shipping, how damaged or incorrect items are handled, and when customers can expect their refund.

Return Window

Customers may request a return within 20 days of receiving their Candle Holder order.
The 20-day return period begins from the date the order is delivered. Customers who wish to return an item should contact baraniys within this period and provide the required order information and, where applicable, photographs or other evidence of the issue.
Returns requested after the 20-day return period may not be accepted unless otherwise required by applicable law.

Returns for Non-Defective Candle Holders

We accept returns for eligible non-defective Candle Holders within the 20-day return window.
If you have simply changed your mind or no longer want the Candle Holder, you may contact us to request a return. The item should be returned in an appropriate condition so that it can be inspected after receipt.
For a non-defective return, the customer is responsible for the return shipping/return-label cost.

Returns for Defective or Damaged Candle Holders

We also accept returns for Candle Holders that arrive defective or damaged, subject to inspection.If your Candle Holder arrives damaged, defective, or has another issue that you believe is the responsibility of baraniys, please contact us as soon as possible after receiving the order.|
To help us properly understand and assess the problem, customers must provide:

  • Order number or other order details.
  • Clear photographs of the Candle Holder.
  • Clear photographs showing the reported damage or defect.
  • Photographs of the packaging where relevant.
  • A brief description explaining what is wrong with the Candle Holder.

We may request additional photographs or information if the initial evidence is not sufficient to determine the issue.

Inspection of Returned Items

All returned Candle Holders may be inspected after they are received by baraniys.
The purpose of the inspection is to determine the condition of the item and assess the reason for the return. This helps us distinguish between an item that arrived defective or damaged and an item that became damaged after delivery or through customer handling.
For example, if a Candle Holder was reported as damaged when delivered and the evidence supports that claim, we will assess the issue accordingly. However, if a customer receives a Candle Holder in acceptable condition, attempts to repair or alter it, and then returns it in a damaged condition, the return may not qualify as a defective-item return.
We will consider the information provided by the customer, photographs, the condition of the returned item, and other relevant order information when reviewing a return.

Damaged or Incorrect Item Sent by baraniys

If baraniys sends the wrong Candle Holder or the Candle Holder arrives damaged due to an issue attributable to our fulfilment or handling, please contact us with the required photographs and order information.
If the issue is confirmed to be our responsibility, baraniys will cover the applicable return-label cost. We will provide instructions for returning the affected item and explain the available resolution.
Customers should not purchase a return label for an issue that has been confirmed as our responsibility without first contacting us, as we need to provide the appropriate return instructions.

Return Shipping for Customer-Requested Returns

For returns that are not related to a defect, damage, or incorrect item sent by baraniys, the customer is responsible for the return shipping cost and return label.
The original £5 delivery charge is separate from the return shipping cost. The customer may therefore be responsible for the cost of sending the Candle Holder back to us when the return is requested for reasons other than an issue attributable to baraniys.

Condition of Returned Candle Holders

Customers should take reasonable care of Candle Holders while they are in their possession.
A returned Candle Holder may be inspected to verify its condition and the reason for the return. Customers should return the item securely packaged to reduce the risk of damage during return transit.If a Candle Holder is returned in a condition that differs materially from the condition in which it was received, we may need to assess whether the reported return reason remains applicable.
This is particularly relevant where a customer reports that an item arrived damaged but the returned item shows additional damage that occurred after delivery.

No Direct Exchanges

Direct exchanges are not accepted.
If you want a different Candle Holder, you should return the original item where it qualifies under this policy and, if applicable, place a new order for the desired item.
A return and refund will be handled separately from any new purchase.

Restocking Fee

baraniys does not charge a restocking fee for eligible returns.
Restocking cost: £0.
Any return shipping responsibility described in this policy is separate from a restocking fee.

Refund Process

Once a returned Candle Holder has been received, we will review the return and assess the condition and reason for the return.
If the return is approved, the applicable refund will be processed to the original payment method used for the order.
Customers will receive confirmation when the refund has been processed.
The exact amount refunded may depend on the reason for the return and the applicable return-shipping responsibilities described in this policy. We will provide clear information about the applicable refund before or during the resolution of the return.

Refund Timeframe

Approved refunds are processed within 10 business days after the return has been received and the return assessment has been completed.
The 10-business-day period refers to the time required by baraniys to process the approved refund. After we process the refund, the time it takes for the funds to appear in the customer’s account may also depend on the payment provider or financial institution.

Late or Delayed Refunds

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please allow additional time for your payment provider or financial institution to complete the transaction.
If the expected timeframe has passed and you still have not received the refund, please contact us at support@baraniys.shop with your order number and refund details.
We will review the refund status and provide the available information to help resolve the issue.

Returns That Do Not Meet the Policy

A return may be refused or may require further review if:

  • The return request is made after the 20-day return window.
  • The returned item does not correspond to the order being returned.
  • The condition of the Candle Holder does not reasonably match the stated reason for return.
  • The item was damaged after delivery due to customer handling or use.
  • Required information or photographs have not been provided when they are necessary to assess a reported defect or damage.
  • The customer has modified, repaired, or altered the Candle Holder in a way that affects the reported issue.

Where there is uncertainty about the condition or reason for a return, baraniys will review the available information and communicate with the customer before determining the appropriate resolution.
Nothing in this policy is intended to limit any rights customers may have under applicable UK consumer law.

How to Request a Return

To request a return, contact us at support@baraniys.shop within 20 days of receiving your Candle Holder.

Please include:

  • Your order number.
  • The name of the Candle Holder being returned.
  • The reason for the return.
  • Clear photographs if the item is damaged, defective, or incorrect.
  • Any other relevant information that can help us assess the request.

We will review the request and provide the appropriate return instructions.

Contact Information

For questions about returns, refunds, damaged Candle Holders, defective items, or the status of a refund, please contact:

Business Name: baraniys
Business Email: support@baraniys.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 7 St Columba Rd, Newtonmore PH20 1EF, United Kingdom

We aim to handle returns and refunds transparently and provide customers with clear information about their available options and any costs that may apply.

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